Refund policy
Return Policy
Returns
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unopened and unused
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Undamaged
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In its original packaging
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Accompanied by your order number or proof of purchase
To start a return, contact us at info@alhlaser.com.
If your return is accepted, we will provide instructions and a return shipping label for sending the item back to us. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
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Custom or personalized products
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Special orders
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Sale items
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Gift cards
If you have questions about whether your item qualifies for a return, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to return the original item. Once your return is approved, you may place a new order for the replacement item.
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.
Contact Us
For any questions regarding returns or refunds, please contact us at:
ALH Laser (Americana Laser)
We strive to make every transaction hassle-free and truly appreciate your business.